DIEMinnovations
WHAT IS DUCHESS?
DUCHESS is an AI-driven conversational interviewbot that automates rich survey capture and insight at scale. With minimal setup, it intelligently asks questions based on responses, and provides sentiment and semantic analysis, as well as text summarisation. This can be used to gain feedback on organisational change programmes, provide customer analysis insight, or be a part of employee engagement activities.
WHY USE DUCHESS?
Feature | Surveys | Interviews | DUCHESS |
|---|---|---|---|
Infinitely scalable | ✔ | ✔ | |
Low cost | ✔ | ✔ | |
Unbiased questions | ✔ | ✔ | |
Automated transcription | ✔ | ✔ | |
Capture detailed, honest answers without judgment | ✔ | ||
Questions that adapt to the interviewee | ✔ | ✔ | |
More data with follow-up questions | ✔ | ✔ | |
Engaging and surprising | ✔ | ✔ |
WHAT IS DUCHESS?
DUCHESS is an AI voicebot that automates the interview process to capture insight at scale.
With minimal setup, it intelligently asks questions based on verbal responses, and provides sentiment and semantic analysis, as well as text summarisation. This can be used to gain feedback on organisational change programmes, provide customer analysis insight, or be a part of employee engagement activities.
HOW DOES IT WORK?
The interviewer puts seedling questions into DUCHESS
DUCHESS asks the interviewee the initial seedling questions
The interviewee responds to the questions
DUCHESS produces a visualisation of its analysis
Once interviews are completed, DUCHESS aggregates all responses
An AI engine analyses a response and generates content for a follow-on question
RESEARCH USE CASES
POLLING AND POLITICAL ENGAGEMENT
Effectively capturing the voting intentions or political leanings of hard-to-engage demographics can be expensive, time-consuming and sometimes ineffective. By deploying DUCHESS, those factors can be mitigated, enhancing reach and producing representative insight.
EMPLOYEE ENGAGEMENT
Workplace satisfaction is critical for optimal organisation performance. However, capturing this on a large scale is resource-intensive and can lead to employees holding back on vital insight. The use of DUCHESS allows employees to anonymously and freely detail their experiences.
CUSTOMER EXPERIENCE
Survey fatigue happens when customers become disinterested in completing them. This often comes as a result of poor survey design or questions that simply do not capture customer interest. With DUCHESS's ability to ask intelligent follow-on questions, organisations can more effectively understand the things that matter most to its customers.
FEATURES
TEXT SUMMARISATION
DUCHESS accurately condenses interviewee responses.
WORD MAPPING
The map links common themes and sentiment, showing the 'strength of feeling' behind the link.
SENTIMENT WHEELS
Positive and negative links between words are displayed in the interactive wheels. They then show how many people made that link, as well as the context of the link.
INTEGRATION WITH YOUR CURRENT ANALYSIS TOOLS
Keep using your favourite analytical and visualisation tools as part of your existing workflow.
ETHICS
DIEM Innovations has worked with independent experts to understand and continuously improve the ethics of DUCHESS, including accessibility, transparency and accuracy. User feedback includes views like “I can be honest and it’s not judgmental. I’d be worried about being that open with a human”.
That level of user trust and openness brings with it a need for responsible use, which is why results are anonymised.
VIEW A DEMO
Contact us here to view a demo.