Computer Programming
 

WHAT IS DUCHESS?

DUCHESS is an AI-driven conversational interviewbot that automates rich survey capture and insight at scale. With minimal setup, it intelligently asks questions based on responses, and provides sentiment and semantic analysis, as well as text summarisation. This can be used to gain feedback on organisational change programmes, provide customer analysis insight, or be a part of employee engagement activities.

WHY USE DUCHESS?

Feature
Surveys
Interviews
DUCHESS
Infinitely scalable
Low cost
Unbiased questions
Automated transcription
Capture detailed, honest answers without judgment
Questions that adapt to the interviewee
More data with follow-up questions
Engaging and surprising

WHAT IS DUCHESS?

DUCHESS is an AI voicebot that automates the interview process to capture insight at scale.

With minimal setup, it intelligently asks questions based on verbal responses, and provides sentiment and semantic analysis, as well as text summarisation. This can be used to gain feedback on organisational change programmes, provide customer analysis insight, or be a part of employee engagement activities.

HOW DOES IT WORK?

The interviewer puts seedling questions into DUCHESS

DUCHESS produces a visualisation of its analysis 

DUCHESS asks the interviewee the initial seedling questions

Once interviews are completed, DUCHESS aggregates all responses

The interviewee responds to the questions

An AI engine analyses a response and generates content for a follow-on question

RESEARCH USE CASES

POLLING AND POLITICAL ENGAGEMENT

Effectively capturing the voting intentions or political leanings of hard-to-engage demographics can be expensive, time-consuming and sometimes ineffective. By deploying DUCHESS, those factors can be mitigated, enhancing reach and producing representative insight.

EMPLOYEE ENGAGEMENT

Workplace satisfaction is critical for optimal organisation performance. However, capturing this on a large scale is resource-intensive and can lead to employees holding back on vital insight. The use of DUCHESS allows employees to anonymously and freely detail their experiences.

CUSTOMER EXPERIENCE

Survey fatigue happens when customers become disinterested in completing them. This often comes as a result of poor survey design or questions that simply do not capture customer interest. With DUCHESS's ability to ask intelligent follow-on questions, organisations can more effectively understand the things that matter most to its customers.

 

FEATURES

 
 

ETHICS

DIEM Innovations has worked with independent experts to understand and continuously improve the ethics of DUCHESS, including accessibility, transparency and accuracy. User feedback includes views like “I can be honest and it’s not judgmental. I’d be worried about being that open with a human”.

 

That level of user trust and openness brings with it a need for responsible use, which is why results are anonymised.

TEXT SUMMARISATION

DUCHESS accurately condenses interviewee responses.

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DUCHESS map.png

WORD MAPPING

The map links common themes and sentiment, showing the 'strength of feeling' behind the link.

SENTIMENT WHEELS

Positive and negative links between words are displayed in the interactive wheels. They then show how many people made that link, as well as the context of the link.

Sentiment wheels.png

INTEGRATION WITH YOUR CURRENT ANALYSIS TOOLS

Keep using your favourite analytical and visualisation tools as part of your existing workflow.

VIEW A DEMO

Contact us here to view a demo.